Privacy Policy

This Privacy Policy applies to all personal information collected by Element Roofing QLD (ABN  76 435 406 119) (we, us or our), which trades under the business name Element Roofing QLD (Personal Information), via the website located at www.https://elementroofingqld.com.au (Website). We may update this Privacy Policy from time to time. The latest version will be published on this page.

What information do we collect?

The kind of Personal Information that we collect from you will depend on how you use the Website. The Personal Information which we collect and hold about you may include:

name

location or address

email address

phone number

payment details

voice data and transcripts

call recordings

Types of information

The Privacy Act 1998 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information. Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable:

whether the information or opinion is true or not; and

whether the information or opinion is recorded in a material form or not.

How we collect your Personal Information

We may collect Personal Information from you whenever you input such information into the Website, submit an enquiry, interact with a voice assistant or provide it to us in any other way. We may also collect information from third-party integrations connected to your account.

We use customer relationship management (CRM) systems to store and manage Personal Information collected through the Website, including enquiry and contact details. 

We may also collect cookies from your computer which enable us to tell when you use the Website, measure marketing effectiveness and to help customise your experience. 

Where reasonable and practicable, we collect your Personal Information directly from you. In some circumstances, we may receive Personal Information from a third party.

AI Voice Assistants & Call Recording

Where we deploy AI voice assistants, calls may be recorded and transcribed and AI systems may process voice inputs to generate responses.

Purpose of Collection

We collect Personal Information for the purpose of:

responding to enquiries

communicating with you about providing our services, events and business updates

configure CRM and automation systems

operate AI voice assistants 

process payments

We customarily disclose Personal Information only to service providers who assist us in operating the Website and delivering our services. Personal Information may also be accessed by maintenance and support personnel acting in the normal course of their duties.

By using the Website, you consent to receiving direct marketing communications from us where you would reasonably expect to receive such communications. All direct marketing communications will include a simple means to opt out, such as an unsubscribe link.

Data Retention

We retain Personal Information whilst we continue to undertake the items listed in Purpose of Collection.  Data may be de-identified or deleted upon your written request.  Contact us using the details below to make this request.

Security, access and correction

We store Personal Information in a manner that reasonably protects it from misuse, interference, loss, unauthorised access, modification or disclosure.

You may request access to Personal Information we hold about you. To request access or correction, please contact us using the details below.

Complaints

If you have a complaint about how we handle your Personal Information, please contact us using the details below. All complaints will be considered and we may request further information to clarify your concerns.

If we determine that your complaint is well-founded, we will work with you to take appropriate corrective action. If you remain dissatisfied, you may refer the matter to the Office of the Australian Information Commissioner.

Overseas disclosure

We use third-party software providers (Provider) and Personal Information may be stored on servers outside Australia depending on the Provider.

How to contact us

If you have any questions about this Privacy Policy, wish to access or correct your Personal Information, or wish to make a complaint, you may contact us at:

Email:  [email protected]